Sometimes technology can be invisible to the rep but it's actually embedded in the things they are using. In this episode of Tech Sales Insights, Randy welcomes Bill Walsh, Senior Vice President of Global Operations at Dell Technologies. Today, Bill talks about where he sees companies fail when implementing a PLG strategy. He also dives deep into the question of technology when it comes to rep productivity. How much does technology actually help and when are we using it "too much"?
INSIGHTS OF THE DAY
BILL: HOW MUCH TECHNOLOGY IS TOO MUCH?
“I think there was a huge risk on too much technology. This thing needs to be set up in a way that has as few user interfaces as possible. Everything should have a common look and feel that should be a common place that people are entering into. And then as much as possible, leveraging the tech in a way that automates the experiment without them having to do it."
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